Client News

July 29, 2014

Review centre can improve health care choice

A new online review centre for health and social care services can help improve patient choice in Staffordshire, it has been claimed.

The Experience Exchange provides the chance to leave an opinion on everything from hospitals, hospices and residential homes to GP surgeries, dentists and opticians.

The platform, developed by consumer champions Healthwatch Staffordshire, also contains important information about services in the county.

And Craig Staples, Evidence and Insight Manager at Healthwatch, is confident it can become a vital tool for residents seeking the best care available.

He said: “The Experience Exchange is a one-stop shop that provides key information on health and social care providers and, crucially, creates the ability for people to leave feedback about them.

“It’s a simple online system that makes the review process very straight forward.

“We want people to give their opinions every time they use health or social care in this area – whether they were good or bad.

“Others will then be able to read the reviews and perhaps make a more informed choice for themselves.

“It will help show what’s working well and what areas need to be addressed. It will also help us to improve and influence how services are delivered in future.”

Reviews, which can be made anonymously, will be passed on to providers and commissioners to help shape the future delivery of services in the county.

The Experience Exchange has already attracted more than 30 reviews since it was first launched two weeks ago, but Mr Staples is hoping for many more in future.

He added: “We’re still very much in the early stages, but we’re hoping people will soon see the potential benefit and get involved themselves.

“If someone is not happy with their GP, for example, or if they found a service that was particularly good, they can let the world know about it.

“It’s a chance to help others take the right option and an opportunity for those in need of a service to discover what people who have been there before them thought about it.

“It’s also have a big say in the way services are run in future.”

Visit the Experience Exchange by going to or call free on 0800 051 8371.


July 29, 2014

New standard gives Arford a head start

A Black Country business has become one of the first of its kind to achieve a new quality standard for the steel industry.
Fresh EU rules require manufacturers of structural steelwork to show they conform to strict legislation as part of plans to harmonise the safety performance of construction products.
And Arford Steel Profiles has clinched the key BSEN1090-1 accreditation ahead of many of its rivals.

Owner and managing director Diane Kimberley described the achievement as a clear demonstration of the Kingswinford company’s good working practices and commitment to customers.
She said: “This is much more than an official document confirming products and processes at Arford Steel Profiles comply to industry standards.
“It means customers now have independent assurance that our products and services meet their own obligations under new rules for the EU construction market.
“And it shows we have everything in place to deliver on our promise of precision, professionalism and service.”
Ms Kimberley thinks the acquisition of the quality standard will keep Arford ahead of the game in a competitive market.
She added: “Every firm producing steel profiles will need to have BSEN1090-1 and some of our customers are already insisting on it.
“It applies to all manufacturers and covers all products and processes, so it’s essential that we have it and it’s a bonus to have secured it already.
“And because we have this important assurance in place now, it will make it easier for customers to deal with us in future.
“The majority of these EU regulations are already standard practice here, but at least now it’s official.”
Arford had a separate quality standard relating to management systems, the ISO9001, renewed for a fifth time earlier this year.
It followed a hugely successful six-month period which prompted the company to adjust its aspirations for the future.
The arrival of a £300,000 plasma cutting machine sparked fresh levels of trade and Ms Kimberley now has plans to double the size of the business in three years.
“Our figures have been strong since the Autumn and we’re really optimistic about the future,” she said.
“New machinery has given us a perfect platform for sustained growth and now we’re in a strong position to move forward.”

Shepherd PR News

July 29, 2014

Apprenticeship scheme expansion

After the launch of our successful apprenticeship scheme last year, our training programme is set to be rolled out to a third candidate this summer.

The apprenticeship with provide opportunities to learn about business, social media, public relations and video. 

Anyone interested can contact PR Manager, Jo Foster by telephone on 01335 368020 or by email:

July 29, 2014


Terex Finlay I-100RS makes an impact at Tom Prtichard Contracting

Tom Prichard Contracting is ramping up productivity and efficiency with a new Terex Finlay I-100RS Impact Crusher – supplied by Finlay Plant SW.

The horizontal impact crusher - launched in the UK earlier this year - has variable speed to give operators unprecedented levels of fuel efficiency and production, while the robust chamber gives a highly-consistent product shape.

Currently processing stone at a site near St Athan, in South Wales, to produce valuable MOT Type, the machine is delivering single size material at up to 40mm, at a rate of around 140 tonnes an hour.

The I-100RS is fed material from an existing J1160 jaw crusher, one of several Terex Finlay machines owned by Tom Prichard Contracting, which have been supplied by Finlay Plant SW.

The configurations of the I-100RS enable the team to remain flexible to meet market demand.

Features include a 2.44m x 1.2m (8’ x 4’) single deck screen for sizing and recirculating oversize material back to the crushing chamber.

The sizing screen can also be quickly detached for applications that do not require resizing or recirculation of materials for further processing.

The I-100RS conveyors also folds hydraulically, providing rapid set-up times and easy point-to-point moves when operating on multiple sites.

Francis O’Kelly is site manager at Tom Prichard Contracting, which has its headquarters in Llantrisant, South Wales. He said: “The I-100RS is running brilliantly.

“It’s producing a quality end product. The stone is rounded off and has a nice finish.

“It’s also extremely versatile. Meshes can be easily changed to produce different sized products.

“We also have excellent after sales support, service and spares through Finlay Plant SW.”

Tom Prichard Contracting is a leading provider of construction and support services to both the private and public sectors throughout Wales, The Midlands and the South West.

Established in 1995 as a plant hire company, the company has grown to now offer a full range of services including demolition, site clearance, bulk earthworks, drainage, ground remediation, infrastructure services, recycling and waste management.

The company prides itself on offering a quality and cost-effective service to clients and highly-professional standards of work – all delivered using the latest equipment with friendly, skilled and experienced employees.

Gareth Johnson, MD of Finlay Plant SW – part of the Finlay Group of companies – has worked with the team at Tom Prichard Contracting to introduce the I-100RS - as well as other Terex Finlay machines – to the company’s fleet.

Gareth said: “The I-100RS is already proving its worth on site. It’s producing a high value end product and its versatility, speed of production and efficiency make it an important addition to the fleet at Tom Prichard Contracting.”

A video of the Terex Finlay plant in action can be seen at

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29-7-2014 (14:15): After the launch of our successful apprenticeship scheme last year, our training programme is set to be rolled out to a third candidate this summer. Read more...